Travel Officer

Attend to customer enquiries, prepare quotations, and provide suitable travel options based on clients’ needs and budgets. .Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds in line with company policies. .Promote and sell travel products, including domestic and international flights, hotel accommodation, tours, holiday packages, and visa assistance. .Develop and maintain relationships with individual travellers, corporate clients, and travel agents. .Follow up on quotations and pending requests to convert enquiries into confirmed bookings. .Ensure all bookings are accurately processed and comply with company payment and ticketing procedures. .Maintain accurate customer records, booking information, and sales reports. .Identify opportunities for repeat business, referrals, and cross-selling of travel services. .Resolve customer complaints and provide timely support before, during, and after travel. .Meet assigned sales and revenue targets and participate in marketing and business development activities.