Sales Supervisor

Responsibility •Manage in-store sales and ensure excellent customer service •Communicate with clients professionally via WhatsApp, email, Instagram & TikTok DMs, calls, and in-store interactions •Provide expert product knowledge and recommendations to clients •Process orders and coordinate delivery arrangements •Handle customer complaints and resolve issues professionally Digital Marketing & Social Media •Create engaging content for Instagram, TikTok and WhatsApp Status including Reels, Stories, and posts •Develop and execute social media marketing strategies •Take high-quality product photographs for online catalogue and social media •Monitor social media engagement and respond to comments/messages •Collaborate on seasonal marketing campaigns Administrative & Operational Tasks •Maintain accurate records using Odoo ERP system •Prepare reports and presentations using Excel, Word, and PowerPoint •Track inventory levels and coordinate with management on stock requirements •Process invoices and maintain customer databases •Support overall business operations as needed •Maintain a well-presented, festive, and welcoming store environment