vacancy

Operations and Business Performance Manager

salary

1,000,000 and above

location

Victoria Island

our client

Our client is a luxury gourmet culinary and cake company in Lagos, Nigeria, serving discerning and high-value clients with a strong focus on premium quality, bespoke products, exceptional service, and attention to detail.

job responsibilties

* Lead quality assurance and quality control across production and operations. * Ensure products consistently meet established quality, food safety, and presentation standards. * Oversee customer service operations and manage escalated complaints through to resolution. * Develop and implement staff onboarding, training, and competency programmes. * Develop, implement, and maintain operational SOPs and processes. * Monitor operational performance and drive continuous process improvement. * Oversee administration, HR documentation, and regulatory compliance. * Track customer satisfaction, quality, training, and operational performance metrics. * Lead and coordinate customer service, training, and administrative teams. * Ensure premium clients receive professional, discreet, and exceptional service.

requirements

* Bachelor’s degree in Business Administration, Operations, Hospitality, or a related field. * Minimum of 8 years of relevant professional experience in operations, preferably within a premium bakery, patisserie, gourmet culinary, hospitality, retail, food service, or similar environment. * Strong preference for candidates with experience from high-end bakeries, patisseries, custom cake studios, gourmet culinary brands, premium restaurants, or luxury hospitality businesses. * Proven experience managing teams and multiple operational functions. * Strong knowledge of QA/QC, SOP implementation, customer service, and operational processes. * Experience with food safety/HACCP and regulatory compliance is an advantage.
APPLY

APPLY NOW

Operations and Business Performance Manager

Workinnigeria

Workinnigeria