vacancy
CUSTOMER SERVICE REPRESENTATIVE
salary
#150,000-#200,000
location
IKOYI
our client
CONFECTIONERY SERVICES
job responsibilties
-Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
-Assist customers with placing orders, tracking deliveries, resolving issues, and providing product information.
-Keep detailed records of customer interactions, transactions, comments, and complaints
-Identify and escalate priority issues to the appropriate team members for resolution
-Continuously strive to improve the customer experience and contribute ideas for process enhancements
requirements
-Previous experience in customer service or a related role is preferred
-Excellent communication skills, both verbal and written
-Strong problem-solving abilities and a customer-focused mindset
-Ability to multitask, prioritize, and manage time effectively
-Proficiency in using CRM software and other relevant tools
-Strong attention to details
