vacancy
Customer Service Officer
salary
N80,000
location
Ikoyi, Lagos
our client
Our client is a culinary company specialized in baking and confectionary, based in Lagos Nigeria
job responsibilties
- Identify and document customers’ requests to achieve satisfaction
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Provide accurate information on products and services to customers
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Take customer requests via phone calls, messages, or email.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits
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Follow up with customers and colleagues to ensure swift resolution of complaints.
requirements
- 2 years of proven experience as a customer service officer or a similar role.
- Excellent verbal and written communication abilities.
- Ability to adapt and respond to a wide array of customers.
- Ability to multi-task, prioritize and manage time effectively.
