Customer Service Officer
Our client is a bespoke fashion brand based in Lagos, Nigeria
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products and services inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Minimum of 2 years of experience as a CUSTOMER SERVICE OFFICER.
- Excellent verbal and written communication abilities
- Excellent organizing abilities.
- Great attention to detail
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters