vacancy
Customer Service Manager
salary
#300,000 -500,000
location
Ikoyi
our client
Confectionery
job responsibilties
•Respond to emails and inquiries in a timely and professional manner.
•Handle orders and client requests, ensuring accuracy and responsiveness.
•Oversee the team management, ensuring all processes are well managed and
functional.
•Prepare and manage the customer service department weekly calendar,
scheduling tasks for efficient workflow.
•Oversee the customer service team to ensure all inquiries, complaints, and
requests are handled professionally and promptly.
•Develop and implement customer service policies, standards, and procedures.
•Monitor and evaluate team performance, setting KPIs to maintain high service
levels.
•Handle escalated customer issues and resolve conflicts effectively.
•Gather and analyze customers’ feedback to improve services and customer
satisfaction
requirements
Bachelor’s degree in Business Administration, Hospitality, Communications, or related field.
•Minimum of 3–5 years of experience in customer service team management, preferably in a supervisory or managerial role.
•Strong leadership, organizational, and multitasking skills.
•Excellent communication and interpersonal abilities.
•Proficient in Microsoft Office and customer service software (e.g., CRM systems).
•Ability to work flexible hours, including evenings and weekends, depending on
schedules.
