vacancy
Customer Experience & Operations/Admin Officer
salary
250,000
location
Lagos State, Nigeria
our client
Interior design
job responsibilties
- Customer Experience & Client Coordination
- Serve as the first point of contact for all client inquiries via phone, email, and walk-ins.
- Manage client onboarding, including documentation, meeting scheduling, and communication flow.
- Maintain consistent, premium brand communication aligned with Oak & Teak standards.
- Track client feedback, manage expectations, and escalate concerns appropriately.
- Coordinate client meetings, presentations, and design reviews.
- Maintain accurate and up-to-date client records and correspondence.
- Operations & Administrative Support
- Support the Head of Operations in coordinating day-to-day projects and admin activities.
- Prepare and manage administrative documentation including proposals, portfolios , company profiles etc.
- Track project documentation, approvals, variations, and timelines.
- Assist with vendor coordination and follow-ups.
- Support site and design teams with documentation and administrative needs.
- Project & Process Coordination
- Support internal coordination between design, project and finance teams.
- Assist in monitoring project schedules and deliverables.
- Maintain organized digital and physical filing systems for all projects.
- Support the implementation and adherence to Oak & Teak’s SOPs and operational processes.
- Office & Administrative Management
- Support smooth daily office operations and workflow.
- Monitor office supplies and support procurement where required.
- Assist with basic HR/admin tasks such as attendance tracking, staff coordination, taking minutes of meeting and setting up meetings..
- Support management with ad-hoc operational and administrative tasks.
requirements
- Minimum of 2–4 years experience in customer experience, administration, or operations.
- Experience in an interior design, construction, real estate, or professional services firm is an advantage.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and strong follow-through.
- Proficiency in Microsoft Office / Google Workspace; experience with project management tools is an advantage.
- Client-centric mindset
- Strong coordination and follow-up skills
- Process-driven and structured
- Professional presentation and discretion
- Quality and consistency of client experience
- Accuracy and timeliness of documentation
- Smooth coordination across teams and vendors
- Adherence to internal processes and timelines
