vacancy

Commercial & Business Operations Manager

500,000 – 600,000

VI, Lagos

Travel Agency

Develop and execute commercial and operational strategies to drive revenue growth, profitability, and business expansion.
Lead and oversee daily travel operations, ensuring efficient service delivery, regulatory compliance, and operational excellence.
Drive sales performance by developing corporate accounts, maintaining client relationships, and identifying new business opportunities.
Build and manage strategic relationships with airlines, hotels, travel partners, vendors, and other key stakeholders.
Monitor business, operational, and financial performance, providing regular reports and recommendations for improvement.
Lead, coach, and manage teams to achieve performance targets and maintain high service standards.
Collaborate with cross-functional teams to improve customer experience, streamline processes, and resolve operational challenges.
Develop and implement risk management, business continuity, and emergency response plans for travel disruptions.
Identify and implement technology solutions and process improvements to enhance efficiency and productivity.
Ensure adherence to company policies, industry regulations, and best business practices.

Bachelor’s Degree in Business Administration, Marketing, Hospitality, Tourism, or a related field.
Minimum of 5–8 years’ experience in commercial management, business operations, travel management, or a similar leadership role.
Strong understanding of travel industry operations, sales, business development, and customer service.
Proven experience managing corporate accounts, strategic partnerships, and revenue-generating initiatives.
Excellent leadership, negotiation, communication, and stakeholder management skills.
Strong analytical, financial, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment and drive business results.
Proficiency in Microsoft Office Suite and travel reservation or booking systems is an advantage.