vacancy
E-COMMERCE BACKEND SPECIALIST
salary
#180,000-#350,000
location
LEKKI
our client
INFORMATION AND COMMUNICATION TECHNOLOGY
job responsibilties
Act as an Administrator to the eCommerce platform of the company.
– Signup and onboard new Merchants and review/maintain existing Merchants on the
eCommerce platform.
– Onboard new Products and review/maintain existing Products on the eCommerce platform.
– Maintain organized documentation of all back-office processes and activities.
– Ensure effective management of inventory for all merchants and products.
– Ensure effective order processing, returns and refunds management for merchants and
customers.
– Oversee daily product sales and ensure accurate transaction reconciliation.
– Resolve escalated complaints of customers/merchants.
– Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.
– Contribute to product development strategy, generating product requirements, and
determining specifications.
– Test new and existing digital features and provide feedback to the development team and management.
requirements
Bachelor’s degree in Marketing, Business Administration, or related fields.
– 3 to 8 years’ experience in eCommerce Back-office, Sales, Marketing
– Proficiency in the use of Microsoft Office Suite.
– Mandatory experience in the eCommerce business area.
– Strong understanding of Sales and Marketing principles and strategies.
– Strong understanding of System Processes and Systems Operations.
– Strong ethical standards and transparency.
– Critical thinking and problem-solving skills.
– Excellent verbal and written communication skills.
– Great personal interaction skills and persuasion/influencing skills.
