REPORTING ANALYST

Collect and present accurate data to support informed decision making. • Analyze data to identify trends, patterns, and insights. • Create and generate regular reports, templates, dashboards, and ad-hoc analysis based on organizational needs, using tools like Microsoft Excel and any other reporting tool. • Ensure the integrity and accuracy of data and generated reports through regular quality checks and validation processes. • Work with databases to organize, store, and retrieve data efficiently. • Gather and analyze customer feedback to identify trends. • Monitor and evaluate customer interactions to maintain high service standards and identify areas for improvement. • Develop and streamline customer support processes to ensure efficiency and effectiveness. • Collaborate with different departments to understand their reporting requirements and tailor data outputs accordingly. • Stay updated on industry best practices, tools, and technologies to enhance reporting efficiency and effectiveness. • Address any issues related to reporting and troubleshoot discrepancies as they arise. • Ensure reporting processes comply with relevant regulations and organizational policies.